

The first formal user research activity we did together. The goal is to invite people in different roles to discuss how analytics workspace can be in 2 years.
As a result, we have a problem statement, showcase different ideas on the market, come up with different product ideas. FInally we created a design prototype and test with 4 users to get their feedbacks. All of them are done in 1 week.

Problem Statement

Product Manager, Engineers and Designers in one room

Design Pitching

Main workflow Summary

Interviewees List
The team makes user research a regular team activities to collect user feedbacks on new released features and features developed or in planning and design stage.

Key findings from the Usability Testings

User feedbacks on different features

User feedbacks on different ideas

Users show their use cases

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Our team use Splunk to create dashboard to monitor how user use analytics workspace. This real-time dashboard helps us learn which version is used by user, usage in day, week and month. Usage stickness and other measures.
Hack week styled workshop is a new user research method that our team tried.
The goal is to bring designer and engineer more close on new feature development.
PM, designer and engineer work together to brainstorm the complete design, engineer develop a quick demo including partial feature and test both complete UX design + implementation with users to understand the priority from user's perspective.

Collect pain points from users in history

Categorize pain points and discuss priorities

Design solutions

Change the top priorities into Jira tickets and follow up